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Legal Terms
What personal data are collected on our Site?
Your personal data which may be collected and processed are the following:

  • Data relating to your identity, including your title, your name, your first names, your postal address, your telephone number, your e-mail address;

  • Data relating to your means of payment, including your credit card number and expiry date;

  • The data relating to the follow-up of our commercial relation, in particular your order number, the history of your purchases, your requests or your correspondences with our Customer Service,

  • Your preferences and interests,

  • Your technical data, including your IP address or navigation information about your device, whether it is a computer, tablet or mobile phone.

  • When are your personal data collected ?
    Your personal data may be collected in the following circumstances:

  • you place an order on the website http://www.schiaparelli.com (order management, delivery, invoice, customer complaint);

  • you create a customer account;

  • you subscribe to the Schiaparelli newsletter;

  • you share an article on Facebook, YouTube or Instagram;

  • you share an opinion on Facebook or Instagram;

  • contact ELSA SCHIAPARELLI Customer Service by any means of communication;

  • you put products in your shopping cart, through functional cookies, to allow you to finalize your purchase later.

  • For more information, see our Cookies Policy chapter Cookies.
    What are the purposes of collecting your personal data on the Site ?
    In accordance with Article 6 of the European Regulation on the protection of personal data, your personal data are collected, depending on the case, either on the basis of your explicit consent or on the basis of the execution of a sales contract of our products.

    Thus, your personal data are collected in order to:

    • • answer your questions sent by email;

    • • allow you to create and manage a personal "Your Account" space and thus purchase our products online;

    • • manage and process your possible online orders and their delivery and the applicable guarantees (order management, delivery, invoice, customer complaint);

    • • ensure the security of online transactions, prevent fraud and payment incidents;

    • • manage and optimize the customer relationship;

    • • subject to your consent: send you information about our offers, news and events (newsletters, invitations and other publications);

    • • improve the functioning of our Site;

    • • offer personalized services and communication;

    • • to produce statistics, audience and efficiency measures of our advertising campaigns;

    The personal data required to fulfill the purposes described above are marked with an asterisk in the various pages of our Site.

    Failing to complete these mandatory fields, we will not be able to respond to your requests and / or provide you the products ordered on our Site.

    Other information is optional and allows us to get to know you better and to improve our communications and services for you.

    If we wish to disclose your personal data to partners in a way that is not included in this Privacy Policy, we will notify you in writing in advance and provide you with the opportunity to refuse such new use or disclosure of your personal data.

    Who are the recipients of your personal data ?
    Your personal data are collected and processed by ELSA SCHIAPARELLI.

    They are hosted on one of the servers CLARANET, a simplified stock company with a capital of € 2,334,800, registered with the Paris Trade and Companies Register under number 419 632 286, whose registered office is at 18-20 rue du Faubourg du Temple, 75011 PARIS, telephone:

    Your personal data will not be transferred or made accessible to any third party except to:

    • • any subcontractors of ELSA SCHIAPARELLI for purely technical and logistical reasons (including carriers, hosting and site maintenance providers, payment and fraud management providers, mailing service providers) ;

    • • any restructuring of our company, including total or partial disposal of assets, merger, absorption acquisition, division and more generally any reorganization operation.

    In addition, ELSA SCHIAPARELLI may be required to use connectors developed by third parties, which may be recipients of personal data when you use them.

    The different connectors and potential recipients are:

    • • Google Tag Manager,

    • • Google Analytics.

    Finally, ELSA SCHIAPARELLI may be required to provide third parties with your personal data when such communication is required by law, a regulatory provision or a court order, or if such communication is necessary to ensure the protection and defense of its rights
    For how long can your personal data be kept ?

    ELSA SCHIAPARELLI undertakes to use your personal data only for the time necessary to achieve the purposes of their collection:

    • • the data relating to your orders will be available on your account as long as it remains active;

    • • upon the closure of your customer account, your personal data will be archived for accounting and probative purposes for three years from the end of the business relationship;

    • • your bank details will be securely stored for the time necessary to validate and pay for your order;

      They will then be immediately destroyed.

      In the event of a payment incident, your data will be retained for the duration of the incident management, and then for a period of three (3) to five (5) years depending on the seriousness of the incident.

    • • the identification data for the purpose of sending newsletters and other ELSA SCHIAPARELLI communications will be kept for a period of three years from their collection or your last contact with our Site;

    • • personal data relating to your account will be kept as long as it is active;

      In case of prolonged inactivity on your part during a period of 3 years, your account will be deactivated.

      At the end of this three-year period, we will contact you again to find out if you wish or not:

      - continue to receive newsletters and other publications from ELSA SCHIAPARELLI;
      - keep your customer account on our Site.

      Your data will be destroyed within a maximum of 2 working days from your unsubscription request.

      In any case, you have the option at any time to close your account and / or unsubscribe newsletters by contacting our Customer Service ELSA SCHIAPARELLI by email to the address [to complete] or by clicking on the link of unsubscribe content in each newsletter

    • • copies of communications exchanged with our Schiaparelli Customer Service may also be kept for archival purposes;

    • • orders and invoices of less than 120 euros will be kept for 5 years including 3 years in archive;

    • • orders and invoices of more than 120 euros will be kept for 10 years including 8 years in archive;

    • • the log files collected, subject to your agreement, in the context of cookies and other tracers set up on our Site, will be kept in accordance with the applicable regulations for a period not exceeding thirteen (13) months.


    For more information, see our cookie policy.

    What are the security measures taken by ELSA SCHIAPARELLI ?
    ELSA SCHIAPARELLI commits itself to put in place appropriate technical and organizational measures to ensure the confidentiality and security of your personal data including:

  • implementing physical and electronic backup procedures for the data collected on our Site;

  • setting up a secure access to your personal data through the implementation of a password policy with a complex structure;

  • limiting the number of employees having access to the personal data files;

  • submitting employees who, by their functions, have access to your personal data to strict confidentiality obligations;

  • Protecting with SSL encryption all financial information you provide on the Site to place orders.

  • Despite the measures taken by ELSA SCHIAPARELLI, all information communicated online may be potentially intercepted and used by other people than the intended recipient.
    What are your rights on your personal data ?
    In accordance with the regulations in force regarding personal data, you have the right to access and rectify your personal data, as well as to request that it be erased, oppose their processing and obtain limitation or portability to the extent that this is applicable.

    You can also object to your personal data being used for the purposes of developing your customer profile.

    You can provide us with instructions regarding the holding, erasure or disclosure of your personal data after your death.

    These rights can be exercised directly with ELSA SCHIAPARELLI by email at the address customerservice@schiaparelli.com accompanied by a proof of identity.

    Moreover, you can at any time ask to no longer receive our offers, news and events by using the hypertext link provided for this purpose in each email we send you.

    You can reach us by telephone by calling the + 33 (0)1 76 21 62 64 (price of a non-premium call) at the time from Monday to Friday - 10:00am to 7:00 pm or by email at the following address customerservice@schiaparelli.com.

    You can also register on the list of opposition to cold calling on the website www.bloctel.gouv.fr.

    You must update the personal data about you, in case of change including those related to your mailing address and / or email to allow us to ship your orders and contact you about it if necessary.

    What are the possible claims ?
    This Privacy Policy is governed by and interpreted in accordance with French law.

    French jurisdictions are territorially competent to rule any dispute relating to our Site except for the application of the rules of special jurisdiction, particularly in the event of a dispute with a consumer.

    In case of dispute concerning the way in which ELSA SCHIAPARELLI collects and processes your personal data, a claim may be made to the CNIL (3 Place Fontenoy - TSA 80715 - 75334 PARIS CEDEX 07).

    Do not hesitate to contact us

    If you have any questions about our Privacy Policy and ELSA SCHIAPARELLI’s practices regarding the collection and protection of your personal data, you can contact us via our Customer Service by e-mail at customerservice@schiaparelli.com or by phone at + 33 (0)1 76 21 62 64.
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    By indicating your email and clicking on "Register" you agree to receive newsletters from Elsa Schiaparelli.

    In accordance with the regulations on the protection of personal data, you have a right of access, rectification, deletion, limitation and portability on your personal data. You can access your information and exercise your rights by sending an email to privacy@schiaparelli.com or by mail to Elsa Schiaparelli (Personal Data) 21 place Vendôme - 75001 Paris.

    To learn more, do not hesitate to consult our Privacy Policy and the CNIL website.
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